STANDARD: WELCOME LETTER TO STAFF

Subject: Exciting new amenity for dogs!

Hi team,

As you know, sometimes our guests are accompanied by their dogs and we looooove those dogs! Although we can’t allow their pets inside due to Federal health codes, we still want to welcome their dogs. So we’ve decided to go leaps and bounds beyond providing a dog bowl.

Introducing DogSpot! DogSpots are state-of-the-art dog houses which we’ve now installed on our property for our customers and neighbors to use.

We’re likely to get lots of questions about it and it’s important you know how to answer them, so here are the basics:

  1. DogSpot is a high-tech home away for home for dogs, equipped with air conditioning, a puppy cam, and a UV-sanitizer mechanism that activates between each use. We will also be doing Daily Spot Checks on it.

  2. It costs our guests 30¢/minute. Session max is 90 minutes. There is no membership fee!

  3. Download the DogSpot app to create an account - it only takes a minute.

  4. DogSpot has 24/7 customer service, so if there are any problems, call 800-617-4097. The number is on the DogSpot too and you can direct them to the flyers in-store if they want to learn more.

If you have any questions, please let me know!

Thank you!
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